Refund Policy

At Dabomb, customer satisfaction is our priority. We aim to provide high-quality mobile detailing services at every appointment. The following policy outlines the conditions under which refunds, partial refunds, or re-services may be issued.

1. Satisfaction Guarantee

If you are not satisfied with any part of your service, please notify us within 24 hours of your appointment. We will offer a free re-service to address the issue.
Refunds may be granted only when a re-service cannot reasonably resolve the concern.

2. Eligibility for Refunds

A full or partial refund may be considered when:

The service provided was not completed as described in the package purchased.
A technician failed to arrive for your appointment without prior communication.
Damage occurred to your vehicle as a direct result of our services (verified by management).

3. Non-Refundable Situations

Refunds will not be issued for:

Dissatisfaction related to pre-existing conditions such as stains, odors, oxidation, or scratches that could not be removed despite proper treatment.
Appointments where the customer did not provide access to the vehicle or location after our technician arrived.
Late cancellations or no-shows (subject to cancellation/no-show fee).
Gift cards or promotional services.

4. Cancellations & No-Show Fees

Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.
If the customer is not present or the vehicle is not accessible upon arrival, a no-show fee may apply.

5. Deposits

All appointments will require a non-refundable deposit to hold your time slot. Deposits will be applied toward a future rescheduled appointment if changes are made at least 24 hours in advance.

6. How to Request a Refund or Re-Service

Please contact us with:

Your full name
Appointment date and time
Service package purchased
A brief description of the issue
Photos, if applicable

Contact:
(719) 310-1307

dabombmobiledetailing@gmail.com

We will review your request within 48 hours.